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   Medical care is a very personal encounter between the patient and a physician or other professional. Unfortunately, the processes surrounding this encounter have become exceedingly complex, and may either enhance or detract from the encounter. 

We would appreciate having you share your observations and ideas about how we can do a better job providing not only medical care, but a high level of customer service to our patients. In our current economic climate, achieving this goal has become more difficult, but even more important. 

We ask that all participants be respectful and professional. 
Defamatory remarks will not be tolerated. 

James Penuel, M.D., Forum moderator

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jwpenuel Members Profile Find Members Posts Newbie Joined: 22 Sep 2008 Online Status: Offline Posts: 7	Quote Reply Topic: Welcome Posted: 02 Oct 2008 at 10:43pm
	Medical care is a very personal encounter between the patient and a physician or other professional. Unfortunately, the processes surrounding this encounter have become exceedingly complex, and may either enhance or detract from the encounter. We would appreciate having you share your observations and ideas about how we can do a better job providing not only medical care, but a high level of customer service to our patients. In our current economic climate, achieving this goal has become more difficult, but even more important. We ask that all participants be respectful and professional. Defamatory remarks will not be tolerated. James Penuel, M.D., Forum moderator

plotti Members Profile Find Members Posts Moderator Group Joined: 23 Sep 2008 Online Status: Offline Posts: 3	Quote Reply Posted: 03 Oct 2008 at 4:41pm
	In my experience, my perception of a medical encounter or event deemed of quality were the time when the encounter/event had professionals who kept me/family informed of the circumstances, options, and expectations for outcome. Quality perception increases when the realized outcome comes closest to the expectation for outcome on the first attempt.
	PLotti

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